Refund Policy
Refund & Return Policy for TinyBigBox
At TinyBigBox, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we have a straightforward return and refund policy to assist you.
1. Returns
We accept returns on most products within 7 days of receiving your order. To be eligible for a return, the item must be:
- In its original, unused condition
- With all original tags, packaging, and accessories
- Not marked as a non-returnable or final sale item
How to Initiate a Return
To start a return, please contact our customer support team at tinybigbox1@gmail.com.
If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Items sent back without prior approval will not be accepted.
For any return-related queries, feel free to email us at tinybigbox1@gmail.com.
2. Damages and Issues
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can resolve the issue promptly.
3. Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (food, flowers, plants)
- Custom products (personalized or special orders)
- Personal care items (beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
If you have any questions regarding a specific item, contact us before purchasing.
4. Exchanges
The fastest way to exchange an item is to return the original product and place a new order for the desired item. Once the return is processed, you can proceed with your new purchase.
5. Refunds
Once your return is received and inspected, we will notify you about the approval status. If approved, a refund will be issued to your original payment method within 10 business days.
- Original shipping fees are non-refundable.
- Return shipping costs are the customer's responsibility unless the item is defective, damaged, or incorrect.
If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at tinybigbox1@gmail.com.
6. Gift Returns & Exchanges
If you received an item as a gift and would like to exchange it, please contact us with the gift details. We can provide store credit or assist in exchanging it for another product.
For further assistance, feel free to reach out at tinybigbox1@gmail.com